Terms & Conditions

Your order will normally be dispatched within one to seven working days to mainland UK via Parcelforce couriers.

Please note Special order items and imported products may take significantly longer to be dispatched as they have to be ordered in from our suppliers. Special order items will be clearly marked on our website.

Our delivery charges to UK mainland addresses are based upon the product you have ordered as outlined below:

Wallpaper Products:

Delivery Service			Delivery Rate
Standard Delivery			£5.95 per 13 rolls
UK Mainland Orders Over a £100			FREE Delivery

Our delivery charges to addresses overseas are based upon the destination country as outlined below.
The cost is per 13 rolls of wallpaper:

Country		Delivery Rate
Afganistan		£105.00 per 13 rolls
Albania		£72.50 per 13 rolls
Algeria		£106.50 per 13 rolls
American Samoa		£110.00 per 13 rolls
Andorra		£59.50 per 13 rolls
Anguilla		£113.50 per 13 rolls
Antigua & Barbuda		£117.25 per 13 rolls
Argentina		£118.80 per 13 rolls
Armenia		£117.35 per 13 rolls
Aruba		£113.75 per 13 rolls
Australia		£130.00 per 13 rolls
Austria		£25.00 per 13 rolls
Azerbaijan		£103.95 per 13 rolls
Bahamas		£103.95 per 13 rolls
Bahrain		£99.95 per 13 rolls
Bangladesh		£107.95 per 13 rolls
Barbados		£105.25 per 13 rolls
Belarus		£86.95 per 13 rolls
Belgium		£30.95 per 13 rolls
Belize		£108.95 per 13 rolls
Benin		£124.95 per 13 rolls
Bermuda		£107.95 per 13 rolls
Bhutan		£109.75 per 13 rolls
Bolivia		£116.95 per 13 rolls
Bosnia-Herzegovina		£66.95 per 13 rolls
Botswana		£119.95 per 13 rolls
Brunei		£82.95 per 13 rolls
Bulgaria		£47.95 per 13 rolls
Burundi		£114.95 per 13 rolls
Cambodia		£94.99 per 13 rolls
Cameroon		£117.95 per 13 rolls
Canada		£94.99 per 13 rolls
Cape Verde		£117.95 per 13 rolls
Cayman Island		£112.95 per 13 rolls
Central African Republic		£117.95 per 13 rolls
Chad		£117.95 per 13 rolls
Chile		£121.95 per 13 rolls
China		£91.25 per 13 rolls
Colombia		£99.95 per 13 rolls
Congo		£89.99 per 13 rolls
Costa Rica		£107.95 per 13 rolls
Croatia		£66.95 per 13 rolls
Cyprus		£62.95 per 13 rolls
Czech Republic		£39.95 per 13 rolls
Denmark		£33.95 per 13 rolls
Djibouti		£113.95 per 13 rolls
Dominica		£107.95 per 13 rolls
Dominican Republic		£108.95 per 13 rolls
Dubai		£104.95 per 13 rolls
East Timor		£86.95 per 13 rolls
Ecuador		£91.50 per 13 rolls
Egypt		£96.95 per 13 rolls
El Salvador		£119.95 per 13 rolls
Equatorial Guinea		£118.95 per 13 rolls
Eritrea		£118.95 per 13 rolls
Estonia		£46.95 per 13 rolls
Ethiopia		£127.95 per 13 rolls
Faeroe Islands		£53.95 per 13 rolls
Fiji		£118.95 per 13 rolls
Finland		£45.99 per 13 rolls
France		£22.99 per 13 rolls
Gabon		£109.99 per 13 rolls
Gambia		£127.95 per 13 rolls
Georgia	£108.99 per 13 rolls
Germany	£22.99 per 13 rolls
Ghana	£119.99 per 13 rolls
Gibraltar	£64.95 per 13 rolls
Greece	£48.95 per 13 rolls
Greenland	£58.95 per 13 rolls
Grenada	£119.99 per 13 rolls
Guadeloupe	£119.99 per 13 rolls
Guatemala	£132.95 per 13 rolls
Guernsey	£26.99 per 13 rolls
Guinea	£132.95 per 13 rolls
Guyana	£132.95 per 13 rolls
Haiti	£132.95 per 13 rolls
Holland	£22.99 per 13 rolls
Honduras	£132.95 per 13 rolls
Hong Kong	£95.95 per 13 rolls
Hungary	£43.95 per 13 rolls
Iceland	£82.95 per 13 rolls
India	£119.95 per 13 rolls
Indonesia	£98.95 per 13 rolls
Iran	£132.95 per 13 rolls
Iraq	£118.95 per 13 rolls
Ireland (Northern)	£19.99 per 13 rolls
Ireland (Republic)	£22.99 per 13 rolls
Isle of Man	£20.99 per 13 rolls
Isle of Scilly	£20.99 per 13 rolls
Isle of Wight	£16.99 per 13 rolls
Israel	£109.99 per 13 rolls
Italy	£30.99 per 13 rolls
Ivory Coast	£122.95 per 13 rolls
Jamaica	£109.99 per 13 rolls
Japan	£245.00 per 13 rolls
Jersey	£36.99 per 13 rolls
Jordan	£107.99 per 13 rolls
Kazakhstan	£114.99 per 13 rolls
Kenya	£117.99 per 13 rolls
Kiribati	£119.95 per 13 rolls
Kuwait	£115.99 per 13 rolls
Kyrgyzstan	£112.99 per 13 rolls
Latvia	£49.99 per 13 rolls
Lebanon	£114.95 per 13 rolls
Lesotho	£121.95 per 13 rolls
Liberia	£129.95 per 13 rolls
Libya	£114.95 per 13 rolls
Liechtenstein	£22.99 per 13 rolls
Lithuania	£49.99 per 13 rolls
Luxembourg	£22.99 per 13 rolls
Macau	£96.95 per 13 rolls
Macedonia	£58.95 per 13 rolls
Madagascar	£128.99 per 13 rolls
Madeira	£95.99 per 13 rolls
Malawi	£132.95 per 13 rolls
Malaysia	£94.95 per 13 rolls
Maldives	£132.95 per 13 rolls
Mali	£132.95 per 13 rolls
Malta	£64.95 per 13 rolls
Marshall Islands	£118.99 per 13 rolls
Martinique	£132.95 per 13 rolls
Mauritania	£132.95 per 13 rolls
Mauritius	£132.95 per 13 rolls
Melilla	£95.99 per 13 rolls
Mexico	£85.99 per 13 rolls
Micronesia	£126.95 per 13 rolls
Moldova	£79.99 per 13 rolls
Monaco	£22.99 per 13 rolls
Mongolia	£117.99 per 13 rolls
Montserrat	£132.95 per 13 rolls
Morocco	£114.99 per 13 rolls
Namibia	£132.95 per 13 rolls
Nepal	£118.99 per 13 rolls
Netherlands	£22.99 per 13 rolls
Netherlands Antilles	£116.99 per 13 rolls
New Caledonia	£132.95 per 13 rolls
New Zealand	£160.00 per 13 rolls
Nicaragua	£132.95 per 13 rolls
Niger	£132.95 per 13 rolls
Nigeria	£132.95 per 13 rolls
Norway	£59.99 per 13 rolls
Oman	£117.99 per 13 rolls
Pakistan	£118.99 per 13 rolls
Palau	£122.99 per 13 rolls
Panama	£132.95 per 13 rolls
Paraguay	£132.95 per 13 rolls
Peru	£132.95 per 13 rolls
Philippines	£96.99 per 13 rolls
Poland	£47.99 per 13 rolls
Portugal	£37.99 per 13 rolls
Qatar	£117.99 per 13 rolls
Romania	£36.00 per 13 rolls
Russia	£130.00 per 13 rolls
Rwanda	£132.95 per 13 rolls
Samoa	£132.95 per 13 rolls
San Marino	£66.99 per 13 rolls
Saudi Arabia	£129.99 per 13 rolls
Senegal	£132.95 per 13 rolls
Serbia	£57.99 per 13 rolls
Seychelles	£132.95 per 13 rolls
Sierra Leone	£132.95 per 13 rolls
Singapore	£97.99 per 13 rolls
Slovakia	£47.99 per 13 rolls
Slovenia	£44.99 per 13 rolls
Solomon Islands	£118.99 per 13 rolls
South Africa	£169.99 per 13 rolls
South Korea	£99.99 per 13 rolls
Spain	£31.99 per 13 rolls
Sri Lanka	£109.99 per 13 rolls
Sudan	£132.94 per 13 rolls
Suriname	£132.94 per 13 rolls
Swaziland	£132.99 per 13 rolls
Sweden	£36.99 per 13 rolls
Switzerland	£58.99 per 13 rolls
Syrian Arab Republic	£104.99 per 13 rolls
Taiwan	£98.99 per 13 rolls
Tajikistan	£119.99 per 13 rolls
Tanzania	£126.99 per 13 rolls
Thailand	£99.99 per 13 rolls
Togo	£132.95 per 13 rolls
Tonga	£132.95 per 13 rolls
Trinidad & Tobago	£132.95 per 13 rolls
Tunisia	£106.99 per 13 rolls
Turkey	£72.99 per 13 rolls
Turkmenistan	£118.99 per 13 rolls
Tuvalu	£132.95 per 13 rolls
U.A.E	£118.99 per 13 rolls
Uganda	£132.95 per 13 rolls
UK Highlands & Islands	£14.99 per 13 rolls
Ukraine	£74.99 per 13 rolls
Union Islands	£114.99 per 13 rolls
United Arab Emirates	£109.99 per 13 rolls
US Virgin Islands	£68.99 per 13 rolls
USA	£94.99 per 13 rolls
Uzbekistan	£106.99 per 13 rolls
Vanuatu	£105.99 per 13 rolls
Vatican City State	£68.99 per 13 rolls
Venezuela	£132.95 per 13 rolls
Vietnam	£98.99 per 13 rolls
Virgin Islands US	£129.99 per 13 rolls
Wallis and Futuna Islands	£132.95 per 13 rolls
Yemen	£109.99 per 13 rolls
Zambia	£129.90 per 13 rolls
Zimbabwe	£114.99 per 13 rolls

Please note import duties and taxes may have to be paid in some countries. Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched because we cannot be financially liable for any charges incurred.

International delivery will normally take up to 12 working days but this cannot be guaranteed. If any Products are out of stock You will be notified at the earliest opportunity.  All Products must be paid for prior to or on delivery.  Delivery will normally be by post or courier.   Risk shall pass on delivery. If there are any undelivered items or damage to goods in transit, this should be notified to Discount Home Decor by You with full details within three working days of delivery. We cannot be financially liable for delay in delivering the Products, however arising.

Up to 14 days following the day of delivery

If you are not completely satisfied with your purchase, simply return this product to us in its original condition and packaging within 14 days of receipt for a full refund.

You can also return bulk buy carton's providing you return the whole complete carton in its original condition and packaging within 14 days of receipt for a full refund.  We do not accept returns of individual rolls from carton stock, you must return the whole complete complete carton to qualify for a refund.

Prestigious Wallcoverings products are special order and subject to a 20% re-stocking charge therefore we recommend you contact us for a sample of the wallpaper prior to placing your order.

Lincrusta products are special order and non-refundable.

14 to 28 days after delivery

You may also return goods 14 to 28 days after purchase providing they and are in the same condition as stated above for a refund excluding original delivery charge and subject to a 20% re-stocking charge. Special order items are excluded from this 14 to 28 day returns policy.

This is subject to the following conditions:

The product must be unused, as new, in saleable condition and returned with the original product packaging.
Orders which are made to measure, cut or mixed to your requirements cannot be exchanged or refunded (unless they are faulty). Single rolls of wallpaper from a specific product code are non returnable 14 days after purchase due to ever changing batch no's.

Fabrics are non-returnable
We do not accept returns on fabrics as they are cut to size specifically for your order and are classed as a bespoke item in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000. We strongly recommend that you request a product sample first before placing an order to ensure you are fully aware of the product characteristics and colour.

Please note we cannot guarantee that the colours of products shown on screen are an accurate match due to different computer monitor settings.  Ensuring the colour is correct is the responsibility of the customer.

If you are not sure of quantities contact us with room sizes and we will work it out for you.

You are advised to not book any fitters/decorators/professionals in relation to the goods you have ordered until you have received your goods and checked them thoroughly to ensure they are satisfactory as no liability can be accepted for any consequential losses incurred due to delays or quality of goods.

Goods returned must be returned in original condition and packaging. Goods must be returned at the expense of the consumer by registered means.

Faulty Products

A full replacement will be made at no charge if the product is faulty or defective in any way within 28 days after receipt of your order. Please do note that you should check all wallpaper products for faults before and during hanging.
 
In the event of a fault please send a sample of the product to us with the label.  You should ensure that items are properly packaged and insured against loss and further damage before returning them to us.  We require samples of faulty products and labels for any faults to be considered. We cannot accept any responsibility for returned items which are lost in transit.

If You wish to return a faulty product, please e-mail Customer Service at: customerservices@discounthomedecoruk.co.uk
Please state Your order number, a description of the product defect and whether you wish to have a refund or a replacement product.

If you are returning any faulty products, please send them to:

Discount Home Decor,
Unit 6A Olton Wharf,
Richmond Road,
Olton, Solihull,
B92 7RN.

Goods returned must be returned in original condition and packaging. Goods must be returned at the expense of the consumer by registered means.

Fabrics

Before cutting any fabric please note; although every effort has been made to ensure the quality of the fabric, we strongly advise you to check through the entire roll of fabric prior to cutting for any defects and to ensure that it is the correct length, colour and design - as once the fabric has been cut we cannot accept any liability of the fabric thereafter for any faults as this is your acceptance of the fabric.

The following conditions apply to all fabrics purchased from our website:

All sizes stated or requested for fabrics are accurate to ± 5% on the width, drop or pattern repeat.

Please be aware that up to 5% shrinkage may occur due to variations in atmospheric conditions whilst in situ at the window, or during the first wash or dry clean.

Fabrics are constructed with various natural yarns and synthetic fibres. Often there are slubs and natural weave irregularities which enhance the final appearance of the fabric. It should be noted that this is not a defect and is an inherent characteristic of the cloth.

Silk does not have a high colour fastness and therefore must be protected from the sunlight. We recommend interling and the added protection of blinds. Also the slubs, knots and irregular horizontal banding which occur are all natural characteristics of the silk yarn.

Fabrics are batch colour-dyed, as a result of this we cannot guarantee that one order to the next will be from the same colour batch.  If a specific colour batch is required then you will have to notify us prior to ordering so we can advise on availability.

Certain rolls of fabric are rolled in the reverse to the orientation of the pattern.  Please ensure you check that before cutting/sewing the fabric that you orientate the fabric the correct way to the pattern.  We cannot accept any responsibility for any fabric cut/sewn the wrong way around.

Your purchase of products for Discount Home Decor will be a contract made in England. Any dispute will be governed by English law and the parties agree to submit to any court of competent jurisdiction within England. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to you. Your rights are unaffected. Discount Home Decor can revise these Terms without notice by posting new Terms on the Discount Home Decor site or by notifying you by e-mail. Further purchase of products after such posting or notification constitutes your acceptance of the revised terms.

All goods are offered subject to availability and Discount Home Decor cannot be held responsible for products that become discontinued. Delivery dates are estimates only and time of delivery is not the essence of the contract. We endeavor to deliver the goods by the stated delivery date but may suspend or delay delivery and will not be liable for any loss whatsoever in the event of late delivery or non - delivery of goods or any installment outstanding. The buyer shall not be entitled to refuse to accept late delivery or treat late delivery as a breach of contract.

Discount Home Decor cannot accept your order until you have paid for it in full (including applicable delivery charges). If Discount Home Decor discovers that a price was mis-stated or that a Product is out of stock, Discount Home Decor will notify You by e-mail. We reserve the right not to supply you at our discretion. You may have additional rights under warranties supplied by the manufacturer of the products you order. Please contact us or the manufacturer if you require further information.

You can buy both single rolls and cartons to make up the quantity you require. All roll will be the same batch. In the event we're unable to match the batch no's we shall contact you prior to dispatching your order.

All Products are believed by Discount Home Decor to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to Discount Home Decor immediately it is discovered. All technical information in response to enquiry is given by Discount Home Decor in good faith. It will ultimately be for you to satisfy yourself as to the suitability of the product having regard to your own particular situation and upon site conditions that are unknown to Discount Home Decor. The liability of Discount Home Decor will not exceed the value of the products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

To cancel your order please call customer services on +44 (0)121 667 9334 or email us at customerservices@discounthomedecoruk.co.uk. Please provide your order No, name and address details where available.

If you order has not yet been dispatched we are able to cancel your order and issue a full refund.

If your order has already been dispatched we will no longer be able to cancel your order. However, to cancel your order you can refuse delivery or follow our returns process within 14 days of receipt of your goods.

Please note fabrics and special order items including Artline products cannot be cancelled once dispatched.

All price promise claims are submitted by contacting us via the online web form. Product being price matched must be new and have an identical specification. Price promise is applicable against any online competitor to Discount Home Decor in the mainland UK, including any UK websites but excluding auction sites, market stalls, private sales, liquidation sales, our own stores or any typographical errors. Product must be in stock at competitor and available for immediate purchase or delivery. We must be able to verify the offer with the competitor. Prices must be inclusive of VAT and delivery charges where applicable. All Price Guarantee transactions are at our discretion. We reserves the right to withdraw the Price promise at any time.

In order to process payments online we require the billing address for the debit/credit card used and our external payment provider, Pay Pal, requires your debit/credit card details. We do not store credit card details nor do we share customer details with any 3rd parties To help to understand the needs of our customers and improve service, your responses to questions and other data will be held on our database. This data is not made available to any other company. We endeavour to protect the information you provide and there are various security procedures that have been put in place. Our servers can only be accessed by authorised personnel.

The Country of Merchant Domicile is the UK. The transaction currency is UK Sterling.

If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us in any of the following ways:

Email: customerservices@discounthomedecoruk.co.uk
Tel: 0121 667 9334

Write to us:
Discount Home Decor
Unit 6a Olton Wharf
Richmond Road
Olton
Solihull
B92 7RN